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Software Terms & Conditions

Before we can install the reCare Software, we need your consent. Unlock the power of reCare and safeguard your pharmacy's success with our legal terms and conditions. Discover a world of innovation, efficiency, and seamless patient care while ensuring compliance at every step. Let's forge a strong partnership and embark on a transformative journey together. Sign up now. Terms and Conditions These Terms and Conditions are a legal agreement (Agreement) between you and ReCare Australia Pty Ltd ABN 34 637 680 114 (ReCare Australia) and oversee the terms upon which: a. you are permitted to access and use ReCare Australia's online services, including websites, applications and other reCare information, text, graphics, or other materials (Content); b. ReCare Australia provides services to you (the Recipient), including access to software that can send automated reminders to patients to collect their medicines or make a booking for vaccination and other health services; Receive payment, manage repeats, and arrange delivery; Perform video and chat consults, campaigns, patient feedback, and drug education; Assess harm and interaction risks and more (Services); c. the Services are made available to you by ReCare Australia; and d. you grant the rights to access your information by ReCare Australia to provide the Services. By clicking on the accept button, signing a copy of this Agreement, installing, copying or otherwise using our Services, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, do not install or use our Services. The person signing this Agreement or clicking the accept button warrants to ReCare Australia that they are authorised to sign or agree to this Agreement on behalf of the Customer. 1. Definitions In this Agreement, unless the subject or the context otherwise requires, the terms defined in here have a corresponding meaning and: Business means your pharmacy as carried on at the Pharmacy Address; Feedback means your feedback, comments and suggestions for improvements to the Services; Intellectual Property Rights means all present and future intellectual and industrial property rights conferred by statute, at civil, common law or in equity and wherever existing, including patents, designs, copyright, database rights, trade marks, know-how, domain names, brand names, inventions, product names, trade secrets and any other rights subsisting in the results of intellectual effort in any field, whether or not registered or capable of registration and including any application or right to apply for registration and any renewal or extension of rights; Licence means the licence referred to in clause 2; Output Data means the Pharmacy Data that is transmitted to or imported by ReCare Australia to provide the Services and derivative works; Personal Information has the meaning set out in section 6(1) of the Privacy Act; Pharmacy Data includes the files and databases that are stored on pharmacy Systems that contain the information reCare Australia requires access to in order to provide its Services. This includes but is not exclusive to pharmacist, patient and prescriber information relating to prescriptions; Privacy Act means the Privacy Act 1988 (Cth), as amended or replaced from time to time and including all regulations and statutory instruments made under that Act; Recipient means the person who is party to the Services Agreement with ReCare Australia in respect of the Services; Reports means analysis, benchmarking, results, activities and other performance metrics in relation to the Business prepared by ReCare Australia for the Recipient; Services Agreement means an agreement between ReCare Australia and the Recipient in relation to the Services, the fee payable to ReCare Australia for providing the Services and the Licence;  Transmit means to upload, submit, link, transmit, transfer or make available (in a manner approved by ReCare Australia in its discretion) information and data to ReCare Australia according to this Agreement and Transmission has a corresponding meaning; System means the computers, Point-of-Sale (POS), dispensary, or other software used or operated in connection with your Business. 2. Licence 2.1 In consideration of the Services Agreement, ReCare Australia grants you a licence to use reCare (Licence) on the terms and conditions of this Agreement. The Licence is subject to: you accepting and agreeing to be bound by the terms of this Agreement; you entering into a Services Agreement with ReCare Australia; and ensuring all invoices are paid as and when due. 2.2 ReCare Australia warrants that it has the authority to enter into this Agreement with you. The Licence is limited to use on your System. The Licence may only be transferred or assigned by you: with the prior written consent of ReCare Australia; and only in the event of transfer of your Business to a third party. 3. Installation of reCare Software, Updates and New Releases 3.1 You agree to the installation of software either directly on your System or directly on your  IT provider’s computer system (as required), so that ReCare Australia can provide the Services. 3.2 ReCare Australia may notify you and provide updates or new releases for reMind to improve performance or resolve issues.  You consent to ReCare Australia installing such updates or new releases on your System. 4. Fees For Service 4.1 When you enter into a Services Agreement with ReCare Australia, ReCare Australia offers the Service subject to your compliance with and payment of fees under the Services Agreement. 4.2 ReCare Australia reserves the right, at any time, to change or impose fees for your access to and use of the Services by giving you at least 30 days' notice. Such notified changes are binding on you unless you terminate this Agreement by written notice to ReCare Australia within the notice period. ReCare Australia will not impose fees for using our Services when they are advertised as free or during a trial period. 5. Consent To Access Your Pharmacy Data And System 5.1 Subject to ReCare Australia complying with its obligations, you grant ReCare Australia the right to access your Pharmacy Data and System that are related to dispensing activity and to Transmit Pharmacy Data to ReCare Australia.

Privacy & Data Protection Policy

Privacy and Data Protection Policy

This Privacy Policy applies to all personal information collected by reCare Australia Pty Ltd (“reCare”) via the website located at and via our applications for health care professionals, pharmacies,  and patients ("Services"). reCare  is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

1. What is "personal information"?

(a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not; and

(ii) whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

2. What information do we collect?

(a) The kind of personal information that we collect from you will depend on how you use the Services. The personal information which we collect and hold about you may include: login credentials, payment details, email address, name, phone number, and address; and

(b) If you are a healthcare professional ("Healthcare Provider"), we may also collect your AHPRA Number, name, qualifications and details about your workplace; or

(c) If you are a patient, we may also collect government health care identifers like your Medicare or DVA number, date of birth, the medications you take, conditions you may be seeking treatment for, your health, and other sensitive personal information that we require to provide these Services to you ("Patient Information"). Please note that your Healthcare Provider will usually already have this information.

3. How we collect your personal information

(a) We may collect personal information from you whenever you input such information into the website or any of our applications.

(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection

(a) The purpose for which we collect personal information is to provide you with the best experience possible when using our Services, including sharing Patient Information with Healthcare Providers.

(b) We customarily disclose personal information only to our service providers who assist us in operating the Services. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our Services, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

5. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Privacy Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

8. How to contact us about privacy

If you have any queries, seek access to your personal information, or have a complaint about our privacy practices, you can contact us through:

Website T&Cs

Terms and Conditions 1. About the Website (a) Welcome to (the 'Website'). The Website allows you to access and use the ReCare Platform (the 'Services'). (b) The Website is operated by ReCare Australia Pty Ltd, ACN 637 680 114 (“ReCare”). Access to and use of the Website, or any of its associated Products or Services, is provided by ReCare. Please read these terms and conditions (the 'Terms') carefully. Using, browsing and/or reading the Website signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Services, immediately. (c) ReCare reserves the right to review and change any of the Terms by updating this page at its sole discretion. When ReCare updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records. 2. Acceptance of the Terms You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms. 3. About the Service (a) The ReCare Platform is primarily used to assist in your management of patients, whether through communication, reminder services, telehealth, record management or prescribing. (b) Only full-access accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features may change from time to time, and may be governed by separate terms which apply specifically to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms. (c) Some accounts may be governed by a separate Software Licensing Agreement with ReCare, which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement. 4. Acceptable use of the Service (a) The ReCare Platform, its related features, and website must only be used lawfully. ReCare reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:  (i) To engage in any act that would disrupt the access, availability, and security of the ReCare Platform and other ReCare services, including but not limited to:   (A) Tampering with, reverse-engineering, or hacking our servers.   (B) Modifying, disabling, or compromising the performance of the ReCare Platform or other ReCare services.   (C) Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.   (D) Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by ReCare. (b) For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws. (c) To stalk, harass or threaten users and any member of the public. (d) To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with ReCare or any third party (e) To access or search any part of the Service, or any other Service owned by ReCare other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement. (f) To post, upload, share, or otherwise circulate content in violation of the ReCare Platform’s content policy 5. Security and Data Privacy ReCare takes your privacy seriously and information provided through your use of the Website and/or Services are subject to ReCare’s Privacy Policy, which is available on the Website. The Privacy Policy also addresses ReCare’s processes, policies, and obligations in respect of ReCare Platform security breaches. 6. Data Use ReCare collects, stores, and processes your data on the ReCare Platform. The data is used to provide Services to you, as well as to facilitate ReCare’s business operations. The Privacy Policy outlines how your data is collected, stored, and processed by ReCare. The Privacy Policy also addresses ReCare's processes, policies, and obligations in respect of data encryption and removal requests. 7. Subscription to use the Service (a) In order to access the Services, you must first purchase a subscription through the Website (the 'Subscription') and pay the applicable fee for the selected Subscription (the 'Subscription Fee'). After purchasing a Subscription, you will be considered a member (‘Member’). (b) In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use. (c) Before, during or after you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (the ' Account'). (d) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to name, email address, credit card details, contact number, and address. (e) You warrant that any information you give to ReCare in the course of completing the registration process will always be accurate, correct and up to date. (f) Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms ("User"). As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (the 'Subscription Period'). (g) You may not use the Services and may not accept the Terms if:  (i) you are not of legal age to form a binding contract with ReCare; or  (ii) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services 8. Payments (a) Subject to the terms of any applicable Software License Agreement, the Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time. (b) Payments made in the course of your use of the ReCare Platform may be made using third-party applications and services not owned, operated, or otherwise controlled by ReCare. You acknowledge and agree that ReCare will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for ReCare Platform services. (c) You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee. (d) You agree and acknowledge that ReCare can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription. 9. Refund Policy ReCare will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if a manager of ReCare makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the 'Refund'). 10. Copyright and Intellectual Property (a) The Website, the Services and all of the related products of ReCare are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by ReCare or its contributors. (b) All trademarks, service marks and trade names are owned, registered and/or licensed by ReCare, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a User to:  (i) use the Website pursuant to the Terms;  (ii) copy and store the Website and the material contained in the Website in your device's cache memory; and  (iii) print pages from the Website for your own personal and non-commercial use. (c) ReCare does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by ReCare. (d) ReCare retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any: (i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or (ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or (iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you. (e) You may not, without the prior written permission of ReCare and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain. 11. General Disclaimer (a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded. (b) Subject to this clause, and to the extent permitted by law:  (i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and  (ii) ReCare will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. (c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of ReCare make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of ReCare) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:  (i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;  (ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);  (iii) costs incurred as a result of you using the Website, the Services or any of the products of ReCare; and  (iv) the Services or operation in respect to links which are provided for your convenience. 12. Limitation of Liability (a) ReCare's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you. (b) You expressly understand and agree that ReCare, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. 13. Termination of Contract (a) The Terms will continue to apply until terminated by either you or by ReCare as set out below. (b) If you want to terminate the Terms, you may do so by:  (i) not renewing the Subscription prior to the end of the Subscription Period;  (ii) providing ReCare with 14 days’ notice of your intention to terminate; and  (iii) closing your accounts for all of the services which you use, where ReCare has made this option available to you. (c) Any notices pursuant to Clause 13.2 above should be sent, in writing, to ReCare via the 'Contact Us' link on our homepage. (d) ReCare may at any time, terminate the Terms with you if:  (i) you do not renew the Subscription at the end of the Subscription Period;  (ii) you have breached any provision of the Terms or intend to breach any provision;  (iii) ReCare is required to do so by law;  (iv) the provision of the Services to you by ReCare is, in the opinion of ReCare, no longer commercially viable. (e) Subject to local applicable laws, ReCare reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts ReCare's name or reputation or violates the rights of those of another party. 14. Indemnity You agree to indemnify ReCare, its affiliates, employees, agents, contributors, third party content providers and licensors from and against: (a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content; (b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or (c) any breach of the Terms. 15. Dispute Resolution 15. 1. Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought). 15.2. Notice: A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute. 15.3. Resolution: On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must: (a) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree; (b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must request that an appropriate mediator be appointed by the Australian Mediation Association (; (c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation; (d) The mediation will be held in Melbourne, Australia. 15.4. Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence. 15.5. Termination of Mediation: If 28 have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so. 16. Venue and Jurisdiction The Services offered by ReCare are intended to be used by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria. 17. Governing Law The Terms are governed by the laws of Victoria. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns. 18. Independent Legal Advice Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade. 19. Severance If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Cookie Policy

Cookie Policy This Website (referred to in these “terms of use” as the website) is owned and operated by reCare Australia Pty Ltd, who is referred to in this Cookie Policy as “we”, “us”, “our” and similar grammatical forms. Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies. General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act. 1. Why do we use “cookies” and other web use tracking technologies? (a) When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us. (b) We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located. (c) We collect information using “cookies” and other tracking technologies for the following reasons: (i) to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer; (ii) to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user; (iii) to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and (iv) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.    (d) Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service. (e) In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on. 2. What are your choices regarding cookies? If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.   Last Updated April 2023

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